1Information We Collect

We gather different types of information to provide you with quality educational services. Here's what we collect and why:

Personal Identification Information

When you register for our programs or contact us, we collect basic details that help us communicate with you and personalize your learning experience.

• Full name and preferred contact name
• Email address and phone number
• Mailing address (particularly for Canadian residents)
• Date of birth (to verify age requirements for certain programs)
• Educational background and professional experience (when relevant to program enrollment)

Account and Learning Data

To track your progress and improve our educational offerings, we collect information about how you interact with our platform.

• Login credentials and account preferences
• Course enrollment history and completion status
• Quiz scores, assignment submissions, and assessment results
• Learning paths and module interactions
• Time spent on various educational materials
• Questions asked and community forum participation

Technical and Usage Information

Like most online platforms, we automatically collect certain technical data to ensure our site works properly and to understand how people use our services.

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited and features used
• Date and time of visits
• Referring websites and search terms

Financial Information

When you enroll in paid programs, we need payment details. However, we don't store complete credit card information on our servers.

• Billing name and address
• Payment method details (processed through secure third-party providers)
• Transaction history and receipts

2How We Use Your Information

Your data serves specific purposes related to delivering educational services. We don't use it for unrelated marketing or sell it to third parties.

3Data Sharing and Third Parties

We share your information only when necessary to provide our services or when required by law. Here's who might see your data:

Service Providers

We work with trusted companies that help us run our platform. These partners are contractually required to protect your information and use it only for the services they provide to us.

• Payment processors for secure transaction handling
• Email service providers for program communications
• Cloud hosting services for platform infrastructure
• Analytics tools to understand platform usage
• Customer support software for inquiry management

Legal Requirements

Sometimes we're legally obligated to share information:

• In response to valid court orders or subpoenas
• To comply with Canadian federal or provincial laws
• To protect the rights and safety of Insectex Bug, our users, or others
• During business transitions like mergers or acquisitions (with notification to affected users)

4Your Privacy Rights

Canadian privacy law gives you significant control over your personal information. Here's what you can do:

How to Exercise Your Rights

To make any of these requests, contact our Privacy Officer at support@insectexbug.vip. Include your full name, email address, and a clear description of your request. We'll verify your identity before processing and respond within 30 days.

5Data Security Measures

Protecting your information is a priority. We use industry-standard security practices appropriate to the sensitivity of the data we handle.

Technical Safeguards

• Encryption of data in transit using TLS/SSL protocols
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Secure authentication mechanisms with password requirements
• Regular software updates and security patches

Organizational Safeguards

• Access controls limiting who can view personal information
• Employee training on privacy and data protection
• Confidentiality agreements with staff and contractors
• Incident response procedures for potential breaches
• Regular backup procedures to prevent data loss

6Data Retention and Deletion

We keep your information only as long as needed for the purposes described in this policy or as required by law.

Retention Periods

• Active accounts: Maintained as long as your account remains active and for course access purposes
• Inactive accounts: Deleted after 3 years of inactivity, with email notification before deletion
• Financial records: Retained for 7 years as required by Canadian tax law
• Learning progress data: Kept while your account is active and for 1 year after closure
• Marketing consent records: Maintained to honor your preferences unless you request deletion
• Technical logs: Automatically deleted after 90 days unless needed for security investigations

What Happens When Data Is Deleted

When we delete your information, it's removed from our active systems. Backup copies are overwritten during our regular backup cycles, typically within 90 days. Some anonymized data may be retained for statistical purposes, but it can't be linked back to you.

7Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Here's what we use and why:

Essential Cookies

These are necessary for basic platform functionality. They can't be disabled if you want to use our services.

• Session management and login authentication
• Security features and fraud prevention
• Load balancing and performance optimization

Functional Cookies

These remember your preferences and make the platform easier to use.

• Language and display preferences
• Recently viewed courses or content
• Video player settings and playback position

Analytics Cookies

We use these to understand how people use our platform so we can improve it. The data is aggregated and doesn't identify you personally.

• Page views and navigation patterns
• Time spent on different sections
• Device and browser statistics

Managing Cookies

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect platform functionality. Most browsers let you block third-party cookies while keeping first-party ones for the sites you visit.

8Children's Privacy

Our programs are designed for adults and individuals aged 16 and older. We don't knowingly collect information from anyone under 16 without parental consent.

If you're under 16 and interested in our programs, please have a parent or guardian contact us. If we discover we've inadvertently collected information from someone under 16, we'll delete it promptly.

9International Data Considerations

While we primarily serve Canadian residents, our platform may be accessible internationally. Some of our service providers have servers outside Canada, which means your data might be processed in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place. These might include standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

If you access our services from outside Canada, be aware that your information will be transferred to and processed in Canada, where privacy laws may differ from your home country.

10Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

The "Last Updated" date at the top shows when this policy was last revised. We encourage you to review it occasionally to stay informed about how we protect your information.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account by contacting support.

11Additional Privacy Information

Third-Party Links

Our platform may contain links to external websites or resources. We're not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

Public Forums and Community Features

If you participate in discussion forums or community features, remember that anything you post is visible to other users. Don't share sensitive personal information in these spaces. We moderate these areas but can't guarantee complete privacy for publicly posted content.

Email Communications

Emails we send may contain tracking pixels that tell us if you opened the message. This helps us understand which communications are most useful. You can disable image loading in your email client to prevent this tracking.